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Village of Sugar Grove External Users Social Media Policy

Statement of Purpose

The Village of Sugar Grove recognizes that social media services, such as Facebook, Twitter and Instagram, have become increasingly common forms of communication among residents, media outlets, government agencies, businesses and others. Using this technology, the Village has additional avenues by which to share news releases, inform the public about initiatives and highlight events and media coverage. Additionally, social media provides the ability to share other information that supports the goals and mission of the Village. The Village’s social media pages are not intended to be public forums. Rather, they are another method for the Village to communicate with the community.

General Guidelines

  • Informational Only: All social media posts are designed as a one-way communication tool. Posts from the Village are for informational purposes only. Comments, replies, or discussions on posts are disabled to ensure clarity and efficiency in disseminating important information.
  • No Public Comments: Public comments or replies to any posts will not be permitted. Any attempt to comment will be automatically blocked or removed. The Village encourages residents and businesses to direct questions, concerns, or feedback through other appropriate channels (see below).
  • Other Communication Methods: If you need to contact the Village, please use the following methods:
  • Village Directory: https://www.sugargroveil.gov/village-elected-officials-and-staff
  • Email: vclerk@sugargroveil.gov
  • Citizen Action Line: https://www.sugargroveil.gov/submit-a-request-for-service
  • In-Person Visits: Village Hall, 160 S Municipal Drive, Sugar Grove, IL
  • In-Person Public Comment: All meetings of the Village Board include a public comment period.
  • Public Information and Transparency: While the Village does not allow comments on its social media pages, we are committed to transparency. Meeting agendas, minutes, ordinances, and other public documents are available on the Village's official website, https://www.sugargroveil.gov/minutes-and-agendas.
  • Content Monitoring: All content posted by the Village to social media is subject to applicable laws, including the Illinois Open Meetings Act and Freedom of Information Act. The Village reserves the right to delete posts that are duplicated, outdated, or irrelevant, in order to maintain the accuracy and relevancy of information.
  • Receive Notifications: You can subscribe to our email lists to receive newsletters and important public meeting information at https://www.sugargroveil.gov/sign-up-to-receive-notification.


F. Emergency Notice

The Village of Sugar Grove social media is managed by the Village administration. This page is not a public forum and is not monitored 24/7. For emergencies, please call 911. For non-emergency situations, contact Village Hall during normal business hours.


This policy will be reviewed and updated as necessary.

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